Privacy Policy

Last Updated: March 1st 2025

Welcome to Relatem.com (the “Website”). This Privacy Policy explains how we collect, use, share, and protect your personal information across our Website and all related products, services, courses, retreats, and digital offerings ("Services"). By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it.

1. Information We Collect

We collect personal and non-personal information in the following ways:

A. Information You Provide to Us

Account Information: Name, email address, username, password, etc.

Payment Details: Billing address, transaction data (processed securely via third-party payment processors).

Communication Data: When you contact us, we collect any information you submit.

User-Generated Content: Comments, reviews, or other content you post or submit.

B. Information We Automatically Collect

Device Data: Pages viewed, links clicked, time spent, referral URLs.

Cookies and Tracking Technologies: For site performance, analytics, and personalization.

C. Information from Third Parties

Analytics Providers: Anonymized insights from platforms like Google Analytics.

Marketing or Advertising Partners: Where applicable, information about ad interaction or engagement.

2. Legal Basis for Processing

We process your information based on:

Your consent (e.g., fulfilling orders)

Contractual necessity (e.g., fulfilling orders)

Compliance with legal obligations

Our legitimate interests (e.g., improving user experience and website security)

3. How We Use Your Information

We use your information to:

Process transactions and manage your account.

Respond to customer inquiries and provide support.

Improve and personalize the user experience

Analyze site usage and optimize performance

Send marketing or promotional emails (with your consent)

Detect and prevent fraud, abuse, or violations of terms

Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following cases:

Trusted Service Providers: For hosting, payment processing, analytics, and communications

For Legal Compliance: If required by law, regulation, or legal process.

Successors: In the event of a business transaction (e.g., merger, aquisition

With Your Consent: If you provide explicit permission for specific data-sharing purposes.

5. International Data Transfers

Your data may be transferred to, and stored in, countries outside your own. We implement safeguards (e.g., Standard Contractual Clauses or equivalent protections) to ensure your data is treated securely.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. You may request deletion at any time (see Section 8).

7. Cookies and Tracking Technologies

We use cookies and similar tools to enhance functionality and measure performance. You may accept or decline cookies through your browser settings or through a cookie banner if required by your location.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.

Withdraw consent to marketing communications.

Restrict or object to data processing.

Request data portability

File a complaint with a supervisory authority

To exercise these rights, contact us at [email protected]

9. Do Not Track Signals

We currently do not respond to "Do Not Track" (DNT) browser signals, as there is no uniform DNT standard. You can manage tracking preferences through your browser settings.

10. Third-Party Links

Our Services may link to external websites. We are not responsible for their privacy policies or practices. Please review their terms independently.

11. Children's Privacy

Our Services are not intended for children under 13, and we do not knowingly collect data from anyone under that age. If you believe we have inadvertently collected such data, please contact us for immediate removal.

12. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date at the top will be revised accordingly. Continued use of our Services signifies your acceptance of the revised policy.